Thank you for shopping with us! We strive to provide you with the best products and services. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
Refunds are available for physical books returned within 10 days of the delivery date.
Items must be in their original condition: unused, unopened, and in the same packaging as received.
E-books and digital content are non-refundable unless there is a technical issue.
2. How to Request a Refund
To initiate a return, please contact our customer service team at ftwllc4@gmail.com.
Provide your order number, the item you wish to return, and the reason for the return.
We will respond with instructions on how to proceed with your return.
3. Return Shipping
Customers are responsible for the return shipping costs unless the item is defective or the wrong item was sent.
We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items.
4. Processing Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
5. Damaged or Defective Items
6. Contact Us
Thank you for your understanding and support!
